Toyota Mobility Foundation
Product Designer
The partnering pantry struggled with lengthy client check-in processes, particularly for non-English speakers, whose check-ins took twice as long as those of English-speaking clients.
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Translator Playlist. It enables staff to customize and pre-load common check-in conversations and questions, translating them into any language with one click.
(3 mins) Everything you need to know about this project.
Accelerated new client registration process, cutting average time from 9 minutes to 5.45 minutes
Accelerated returning client check-in process, cutting average time from 3.5 minutes to 2.1 minutes
Designed and built a scalable translation web application utilizing FlutterFlow (low-code development platform) that is currently being used at the pantry, without spending a dollar.
I developed and deployed the Translator Playlist web application as a temporary solution and proof of concept. Conducted live product testing during pantry day. The application is now actively used at two pantries.
I developed high-fidelity prototypes for concept integration within the most widely used translator application.
85% of interviewed pantry personnel reported reliance on Google Translate as their primary translator application, followed by Apple Translate.
The playlist feature as a chrome extension
Translate to any language in a single click
Auto translate client response in real time
The playlist feature in the google translate mobile app
Spent 2 years obsessing over hyper-detailed case studies, but honestly, there's no perfect balance—everyone's questions and needs vary by role and perspective. This showcase is merely a glimpse; the true essence lies in the journey itself. If you're intrigued, let's chat for 15 minutes—I’ll happily share insights, challenges, and even some juicy gossip from behind the scenes.
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